REFERENCE MATERIAL

Italian government plan for call center reshoring

Type: 
national policies
Year: 
2017
Country (if relevant): 
Italy
Journal or media source: 
La repubblica
Complete reference: 
(2017) Italian government plan for call center reshoring La repubblica
Abstract: 

The Italian Minister of Economic Development Carlo Calenda is ready to contact the major Italian companies that are using call center located abroad and ask them to sign a memorandum of understanding, in which these companies declare that (1) 100% of the calls made by their in-house call centers will be done in Italy and (2) 80% of their outsourcing call center will be done in Italy. The goal of the initiative is to bring at least 20,000 jobs back to Italy. 

Keywords: 
Global sourcing
Outsourcing