RESHORING CASE

Deutsche Bahn

Company details
Code: 
Bahn
Company name: 
Deutsche Bahn
Company country: 
Germany
Number of employees: 
300000
Sector: 
H - Transporting and storage
Sector detail: 
H49 - Land transport and transport via pipelines
Sub-sectors: 
H49.1.0 - Passenger rail transport, interurban
Reshoring details
Reshoring announcement date: 
15/04/2016
Starting implementation date: 
April, 2016
End of Implementation : 
June, 2016
Reshored to: 
Germany
Location of affected unit(s): 
Frankfurt
Location code: 
DE712
Reshored business function: 
Customer services
Partial or Total reshoring: 
Total
Reshoring governance mode: 
In house (in own facilities)
Reasons for reshoring: 
Automation of production process
Firm's global reorganization
Untapped production capacity
Case narrative: 

Deutsche Bahn is the main company that provides train transportation in Germany.  The company opened 20 years ago an office in Paris to sell train tickets to its local customers. On 30th June 2016, the office closed due to a reorganisation of the customer services and operations were moved back to Frankfurt, Germany. The company declares that the backshoring is going to allow for better international distribution to consolidate relations with European partners, and to be more reactive in decision making. However, journalists that are commenting the fact link the move to the possibility to buy train tickets through the company internet platform. Phone services will continue to be provided by the company through German and English phone numbers. Finally, DB declares that it is going to try to keep all French workers through a re-allocation.

Sources: 

Voyages d'affaires, 27/06/2016
Tour Hebdo, 15/04/2016

Offshoring details
Offshoring date: 
1996
Offshoring location: 
France
Offshored business function: 
Customer services
Offshoring governance mode: 
In house (in own facilities)
Offshoring entry mode: 
Wholly owned