Company detailsCompany name: Fastweb S.p.A.Company country: ItalyNumber of employees: 3417Sector: J - Information and communicationSector detail: J61 - TelecommunicationsSub-sectors: J61.9 - Other telecommunications activities Reshoring detailsReshoring announcement date: 08/05/2018Starting implementation date: May, 2018End of Implementation : September, 2018Reshored to: ItalyLocation of affected unit(s): Cagliari, Lecce Location code: ITReshored business function: Customer servicesReshored services/activities: Call centerReshoring governance mode: Third party (external suppliers)Reasons for reshoring: Corporate social responsibility imagePoor quality of offshored productionCase narrative: Fastweb, an Italian telecommunication player, decided to move back to Italy its customer care activities previously offshored and outsourced to Romania. The activities will be managed by an Italian contractor, and will be carried out in two facilities in Cagliari and Lecce. The relocation, which will be implemented by the end of September, aims to increase the quality of the service and improve the firm's Corporate Social Responsibility (CSR). Sources: La Repubblica 08/05/ 2018 Italia Oggi 08/05/2018 Sources link: http://www.repubblica.it/economia/miojob/lavoro/2018/05/08/news/fastweb_... https://www.italiaoggi.it/news/call-center-fastweb-riporta-in-italia-220... Offshoring detailsOffshoring location: RomaniaOffshored business function: Customer servicesOffshored services/activities: Call centerOffshoring governance mode: Third party (external suppliers)Host country geographical area: Eastern Europe
